Privacy Policy
Introduction
Welcome to Vinayak Ambulance Service (“Vinayak Ambulance”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information in a transparent, responsible, and secure manner.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect the information you provide while using our website or contacting us for ambulance services. It also outlines your rights regarding your personal information and explains the measures we take to safeguard your data.
By accessing or using this website, submitting an enquiry, contacting us by phone or WhatsApp, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Who We Are
Business Name: Vinayak Ambulance Service
Website: https://vinayakambulanceservice.com
Business Address:
Adarsha Nagar, Sarsuna, Behala, Kolkata – 700034, West Bengal, India
Contact Number:
+91 82828 63927
Vinayak Ambulance Service provides emergency and non-emergency ambulance transportation throughout Behala and Kolkata. Our services include emergency patient transport, scheduled hospital transfers, medical transportation, and other ambulance-related services.
What Personal Information We Collect
Depending on how you interact with our website or communicate with us, we may collect different categories of personal information.
When you contact us through our enquiry form, telephone, WhatsApp, or email, we may collect information including your name, mobile number, email address, pickup location, destination, medical transportation requirements, and any additional information you voluntarily provide regarding your enquiry.
If you request ambulance services, we may also receive limited information necessary to arrange transportation, such as the patient’s age, medical condition (only when voluntarily disclosed), hospital details, or emergency contact information. We only collect information that is reasonably required to provide our services.
When you browse our website, technical information may be collected automatically. This includes your IP address, browser type, operating system, device type, screen resolution, approximate geographic location, referring website, pages visited, visit duration, and other diagnostic information generated through your browser and our website infrastructure.
Why We Collect Your Information
The information collected through this website is used solely for legitimate business and operational purposes.
We collect personal information to respond to enquiries, arrange ambulance services, communicate regarding bookings, provide customer support, improve our website, monitor website performance, analyse visitor behaviour, maintain security, detect fraudulent or malicious activity, comply with legal obligations, and improve the overall quality of our services.
Where you voluntarily provide your contact information, you expressly consent to being contacted by telephone, SMS, WhatsApp, or email regarding your enquiry, requested ambulance service, follow-up communication, or customer support.
We do not collect personal information for unrelated purposes without obtaining your consent where required.
Legal Basis for Processing Information
We process personal information based on one or more of the following lawful grounds:
Where you have voluntarily provided your information while requesting our services or submitting an enquiry, your consent forms the basis for processing.
Where processing is necessary to arrange or provide ambulance services requested by you, we process your information to fulfil that request.
We may also process information where necessary to comply with legal obligations, protect our legitimate business interests, maintain website security, investigate misuse, or respond to lawful requests from government authorities.
Contact Forms and Service Enquiries
When you submit a contact form through our website, the information you provide is securely transmitted to us and may also be stored within our website administration system for customer service purposes.
The information submitted through contact forms is used exclusively for responding to your enquiry, coordinating ambulance services, maintaining service records, improving customer support, and resolving future queries.
We do not sell or rent contact form information to third parties.
Unless required for ongoing service or legal obligations, contact form submissions may be retained for up to twelve (12) months before being securely deleted.
Telephone and WhatsApp Communication
When you communicate with Vinayak Ambulance Service through telephone or WhatsApp, we may retain communication records where reasonably necessary for appointment coordination, ambulance dispatch, customer support, dispute resolution, service improvement, or compliance with applicable laws.
Such information is handled confidentially and is only accessible to authorised personnel.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies are small text files stored on your device that help the website function correctly, remember preferences, improve performance, understand visitor behaviour, and provide analytical insights.
Some cookies are essential for the operation of the website, while others help us analyse traffic and improve user experience.
You may disable cookies through your browser settings. However, doing so may affect certain features or functionality of the website.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC.
Google Analytics collects anonymous usage information such as pages visited, session duration, traffic sources, browser information, operating system, device type, approximate location, and interactions with the website.
This information helps us understand visitor behaviour, identify technical issues, improve website performance, and enhance user experience.
Google Analytics may use cookies and similar technologies for these purposes.
You can learn more about Google’s privacy practices by visiting:
https://policies.google.com/privacy
You may also opt out of Google Analytics tracking by installing Google’s Browser Add-on:
https://tools.google.com/dlpage/gaoptout
Google Search Console
We use Google Search Console to monitor our website’s visibility in Google Search results.
Search Console provides aggregated information regarding search performance, indexing status, website errors, and search queries. It does not provide personally identifiable information about visitors.
The information obtained through Google Search Console is used exclusively to improve our website’s technical performance and search visibility.
Website Hosting
Our website is hosted by Hostinger.
Like most hosting providers, out hosting provider automatically maintains server logs containing technical information such as IP addresses, timestamps, requested URLs, browser information, operating system details, and diagnostic records.
These logs are necessary for maintaining website security, detecting malicious activity, troubleshooting technical issues, and ensuring reliable website performance.
Third-Party Services
Our website may utilise services provided by trusted third-party providers including Google Analytics, Google Search Console, Google Maps (where applicable), Hostinger, WhatsApp, and other website technologies required for the operation of our business.
These third-party providers may process limited information in accordance with their own privacy policies.
While we carefully select reputable providers, we encourage users to review the respective privacy policies of those services before using them.
Who We Share Your Information With
We value your privacy and do not sell, rent, lease, or trade your personal information.
However, information may be shared where reasonably necessary to provide ambulance services, coordinate with hospitals or healthcare facilities, comply with legal obligations, protect our legal rights, investigate fraudulent activities, or work with trusted service providers responsible for website hosting, analytics, website maintenance, or communication services.
Any information shared is limited to what is reasonably necessary for the intended purpose.
How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
General customer enquiries may be retained for up to twelve months to provide customer support and maintain service records.
Technical server logs are retained according to the policies of our hosting provider.
Analytics information is retained according to the retention settings configured within Google Analytics.
Where required by law, certain records may be retained for longer periods to comply with legal or regulatory obligations.
Once information is no longer required, reasonable steps are taken to securely delete or anonymise it.
International Data Transfers
Some of the third-party services used by this website, including Google Analytics and certain hosting or cloud infrastructure providers, may process or store information on servers located outside India.
Where such transfers occur, we rely on the privacy and security safeguards implemented by those service providers and expect them to process information in accordance with their published privacy commitments and applicable legal requirements.
How We Protect Your Information
Protecting your personal information is an important priority.
We employ appropriate technical and organisational measures designed to safeguard information against unauthorised access, alteration, disclosure, misuse, or destruction.
These measures include secure SSL encryption, password-protected administrative systems, restricted administrative access, periodic software updates, firewall protection, malware monitoring, website security practices, and regular system maintenance.
Although we make every reasonable effort to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.
Data Breach Procedures
In the unlikely event of a data security incident, we will promptly investigate the matter, take appropriate measures to contain the incident, restore affected systems where possible, and comply with any applicable legal or regulatory obligations regarding notifications.
Where required by law, affected individuals and relevant authorities may be informed of significant data breaches.
Your Rights
Subject to applicable laws, you may request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of information where legally permissible, object to certain processing activities, withdraw previously provided consent, or request clarification regarding how your information is used.
Requests relating to personal information may be submitted using the contact details provided at the end of this Privacy Policy.
We will make reasonable efforts to respond within an appropriate timeframe.
Children’s Privacy
This website and our services are intended for use by adults.
We do not knowingly collect personal information from children under the age of eighteen years. If we become aware that such information has been collected unintentionally, we will take appropriate steps to remove it from our systems.
Automated Decision Making
Vinayak Ambulance Service does not use automated decision-making systems, artificial intelligence profiling, behavioural profiling, or automated processing that produces legal or similarly significant effects on individuals.
All service-related decisions are made by authorised personnel.
Third-Party Links
This website may contain links to external websites operated by third parties.
Once you leave our website, we have no control over the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
Compliance with Applicable Laws
This Privacy Policy is intended to comply with applicable laws governing privacy and data protection in India.
If visitors access this website from jurisdictions outside India, they acknowledge that their information may be processed and stored in accordance with Indian laws and the practices described in this Privacy Policy.
Changes to this Privacy Policy
We reserve the absolute right to modify, amend, update, replace, or remove any part of this Privacy Policy at any time, with or without prior notice.
Any changes will become effective immediately upon publication on this page unless otherwise stated. The “Last Updated” date displayed at the beginning of this document will reflect the latest revision.
It is your responsibility to review this Privacy Policy periodically to remain informed about how your information is collected, used, stored, and protected. Your continued use of this website after any modifications have been published constitutes your acceptance of the revised Privacy Policy.
If you do not agree with this Privacy Policy or any future amendments, you should discontinue using this website immediately.
Contact Us
If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the processing of your personal information, please contact us using the details below.
Vinayak Ambulance Service
Adarsha Nagar, Sarsuna, Behala, Kolkata – 700034, West Bengal, India
Phone: +91 82828 63927
We will make reasonable efforts to acknowledge and respond to all privacy-related enquiries in a timely manner.